Customer management that does its own follow-up.
All your companies, contacts and deals in one place, with the emails, tasks and quotes right beside them. And whatever would slip through, the system picks up itself.
Ekeko's CRM keeps the companies, contacts and deals of Belgian self-employed people and SMEs in one place. Emails, calls, meetings and notes land on each customer record in order, beside the tasks and quotes. You can import customers from CSV or Excel and search the Belgian company register for prospects.
What's all in there?
Know your customer before you pick up the phone. Everything that was said, sent and agreed sits on one record.
One record per customer.
A full overview with communications, tasks, quotes, deals, documents, photos and files, all together. No more jumping between separate screens: you open the customer record and you know everything you need to right away.
Without it: customer info scattered across mailboxes, Excel files and someone's head.
Ekeko fills in the missing details in your CRM for you.
An AI field summarizes, classifies or extracts a value from what is already in your CRM, for example the sector of every company, without anyone opening each record. Preview five results first, run it on up to 500 records and undo the whole run if the answers disappoint.
Every email, meeting and note on one timeline.
Sent and opened emails, calls, meetings and notes land on the customer record in order, on their own, so you see the whole history at a glance.
Follow-up that never gets left behind.
Tasks and reminders per customer and per deal, each with its priority. For manual tasks you get a reminder, the automatic ones the system runs itself. Nothing gets forgotten.
Know which companies are worth a call before you pick up the phone.
Describe your ideal customer, for example solar panel installers in East Flanders with 5 to 20 employees, and Ekeko searches the Belgian company register. Turnover and operating result from the filed annual accounts are on screen before the first call, so you can decide who to call first.
Solar panel installers in East Flanders with 5 to 20 employees.
Found, ready to reviewYour whole pipeline on your screen.
Potential deals in columns per stage, with the total and weighted amount per column. Drag a deal to the next stage and you know exactly where you stand.
Without it: you get caught out when the pipeline suddenly empties and you're left without work, or you take on too much and promise unrealistic delivery times.
A shared mailbox where no email is left behind.
Emails end up on the right customer record, your team reads along, and you let AI draft a reply.
Build lists and email with intent.
Make fixed or dynamic lists (they grow along on their own, based on filters) to group contacts. Send a group a newsletter with the built-in email builder and polished email templates, or set up a series that goes out by itself, like onboarding for new customers.
Build a form, the answers land straight with the right customer.
Share the link on your website. Quote requests, intakes or satisfaction surveys then land straight on the right customer record. Set it up once, always tidy.
Connected to Microsoft 365 and Google.
Connect your Microsoft 365 or Google mailbox and calendar. Everything stays in sync automatically, without switching between your mail app and your CRM.
Without it: you switch between your mail app, your calendar and your CRM all day.
Frequently asked questions
Yes, you can import customers from a CSV or Excel file, and Ekeko suggests which column goes into which field. Before anything is imported you see the problems per row and can download an error report. The same wizard works for contacts, suppliers, articles, locations and assets.
Yes, you describe your ideal customer, for example solar panel installers in East Flanders with 5 to 20 employees, and Ekeko searches the Belgian company register. Turnover and operating result from the filed annual accounts show before you call. Small companies may keep their turnover private, so it is not there for every company.
Yes, every quote, order, invoice, work order and email is filed with the customer or the deal, so one page shows what is open and what is already paid. Your colleagues see the same history when you are out of the office.
Yes, you connect a shared Microsoft 365 or Google mailbox, and every conversation is filed with the customer where your team can read it. You reply from Ekeko and assign a conversation to whoever follows it up, so it is clear who answers.
Yes, a campaign sends one email to a list in one go, and a sequence sends a series, such as three messages in the first week after a new customer. Dynamic lists fill themselves with everyone who matches your filters, so they stay up to date.
Yes, you set up an AI field that reads what is already in your CRM, for example the sector of every company. You preview five results first, run it on up to 500 records and undo the whole run if the answers disappoint.
Ready to know every customer before you call?
Book a demo and see your customers, emails and follow-up on one record.