Work orders go out planned and come back complete.
You plan on the board and your technicians open each job on their phone. Hours, photos and the customer's signature are registered on the job, so the office can see what was done.
Ekeko's field service module is for Belgian SMEs that send technicians out to work on site. The office plans work orders on a board, and technicians finish them in the mobile app with hours, photos and the customer's signature, even without signal. A finished job then waits on a list to be invoiced.
What's all in there?
The office plans it, the technician finishes it. Hours, photos and parts go onto the job, and the invoice follows.
Technicians close the job on site, even in a basement without signal.
Time tracking, photos, the customer's signature and closing the work order wait on the phone and sync once there is signal. A required photo or answer has to be in before the job closes, or someone gives a reason that is logged.
When someone calls in sick, one click proposes who takes over.
Drag jobs across the week and the board warns about double bookings and missing skills. You confirm the proposed replacements yourself, and jobs nobody can take stay on your list. One click tells the day's customers when you arrive.
Recurring maintenance turns into work orders before it is due.
Link a plan to the customer's contract and set it to repeat, say every six months. The work order is created ahead of time, with its tasks and checklist. For machines that wear by hours, Ekeko flags them when the meter reaches the service interval.
You approve the hours once, and the invoice builds from them.
Technicians start and stop the clock on their phone, also offline, and travel time has its own button. You approve the hours, which fixes their rate, and the finished work order waits on the to-invoice list until you turn it into a draft invoice.
The floor plan shows which equipment needs attention.
Place each device on a floor plan, and its pin turns orange when action items are open and red when one is urgent. The technician scans its QR label for the parts list and history. The skills it takes are checked when you plan the job.
Planners get a message the moment a job's last part is in.
A technician requests a part from the work order or the device, and it lands on the reorder list next to what is running low. You turn the lines into draft orders per supplier. Parts used on the job come off the van or warehouse stock.
Frequently asked questions
Yes, technicians open the field app in the browser on their phone or tablet and can add it to the home screen. They see their own work orders, with the tasks, materials and time for each job, and the office sees the same work order on its side.
Yes, in a basement without signal a technician can track time, take photos, get the customer's signature and close the work order, and everything syncs once there is a connection. The app also opens without signal. Dictating and starting a job with a safety check need a connection.
No, a work order stays open while a required photo is missing or the fault report that the job type asks for is not filled in. A required checklist line can only be left open with a written reason, and that reason is kept in the audit trail with the technician's name.
Yes, when a technician taps On my way, Ekeko can email the customer the technician's name and the expected arrival time. WhatsApp works too once you have set it up and the customer has agreed to it. The technician decides for each visit whether the customer is told.
Yes, technicians start and stop the clock on the job, you approve the hours, and the approved hours go onto the invoice without retyping. Hours that are still waiting for approval stay off the invoice, and you are told so.
Yes, maintenance plans create the work orders for recurring visits ahead of time, on a fixed interval or by meter reading, such as running hours. Nobody has to remember a visit, and you plan them on the planning board like any other job.
Ready to follow one job to the invoice?
In the demo we plan a job, finish it on a phone and turn it into a draft invoice.