Where does the AI get its answers?

Ask Ekeko answers from the documents you add to the knowledge base and from your own Ekeko data, and it names the source next to each answer. You ask in your own words, typed or dictated, and it only uses what your role is allowed to see.

What kinds of files can I add?

You can add PDF, Word and Excel files of up to 100 MB each, written notes and links to web pages. A whole website can be crawled too, and you describe which pages are worth keeping. Scanned PDFs are read as well.

How do I know an answer is right?

Every answer shows its source, so you can open the document and check it before you act on it. Ask Ekeko can still be wrong, for example when the right document was never added, so you decide what to do with the answer.

Who can see the documents I add?

Only the people in your company whose role allows it can see the documents you add. You set those roles per employee. Other companies on Ekeko never see your knowledge base, and Ask Ekeko only uses what the person asking is allowed to see.

Does the AI send emails to my customers on its own?

No, the AI drafts a reply from the conversation and your knowledge base, and you review and send it. Without an automatic reply rule on a mailbox, every reply waits as a draft. With a rule, the AI can answer by itself, up to a limit per conversation.

Knowledge base & AI

Ask your own documents and get answers with sources.

When a colleague wonders which warranty applies, the answer sits in a PDF somewhere. Put that PDF in the knowledge base and Ekeko answers with the source attached, and drafts mail replies from your documents.

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Solar panel warranty

What warranty applies to the solar panels?

Steps (1)

The solar panels have 25 years of performance warranty and 10 years on the inverter and mounting system. The warranty starts on the day of installation.

Sources:Warranty terms.pdfp. 3

AI assistant. Check important answers.

In short

In Ekeko's knowledge base, Belgian SMEs add their manuals, terms and other documents and ask questions in their own words. Ekeko answers from those documents, with the source next to each answer. It also drafts mail replies from them, which you check and send yourself.

What's all in there?

Add a manual once and your colleagues can ask it questions. Each answer links to its source, so you can check it.

All in one place

You stop opening PDF after PDF to find one sentence.

Upload a boiler manual as PDF, your terms and conditions as Word or a list of fault codes as Excel. Ekeko reads each file and marks it Ready once you can ask it questions.

Just ask

Colleagues look up the warranty or the terms themselves.

Ask 'which warranty applies to this product?' or 'what do our terms say about cancelling?' in your own words and Ekeko answers from what it finds in your documents. Only colleagues whose role may read the knowledge base get this search.

Solar panel warranty

What warranty applies to the solar panels?

Steps (1)

The solar panels have 25 years of performance warranty and 10 years on the inverter and mounting system. The warranty starts on the day of installation.

Sources:Warranty terms.pdfp. 3

AI assistant. Check important answers.

Straight to the source

Check an answer against the page it came from.

Under each answer Ekeko lists the documents it used. Open a PDF source and it jumps to the page with the passage marked, so you can check it before you quote it to a customer. Archive an outdated document and Ekeko stops using it.

Drafted for you

Ekeko drafts the reply to a customer's mail from your own documents.

Ekeko drafts the reply from the conversation, your documents and earlier mails with that customer, and lists its sources. You edit it and send it. Per mailbox you can set rules for automatic drafts and automatic replies. Nothing is sent unless you switch that on.

BinnenkomendMail van klantvraag over garantie

AI stelt antwoord vooruit je kennisbank

Jij verstuurtna jouw nalezen

Connect your AI assistant

Claude can pull up your open invoices straight from Ekeko.

Once your administrator switches on AI connections, you link your own Claude or ChatGPT. It works with your rights only. Anything that cannot be undone waits for your click in Ekeko. AI changes are labelled in the audit log, where you can put an edit back.

FAQ

Frequently asked questions

Ready to let your documents answer for you?

Book a demo and see Ekeko answer a question from a manual, with the source next to the answer.

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